We will send you a silicone putty (pet-safe) to capture your pet/finger print. Once complete, you simply return it to us using the prepaid returns postage slip included in your package. For more details, or to watch a video demonstration, please visit our print-taking guide page

Customised, personalised, and made-to-size items are not eligible for
return unless they are defective or damaged. Please contact us at info@fenrox.co.uk as soon as possible if you have any concerns about your item

We accept returns and exchanges within 30 days of receipt for items without any customisation. Please refer to our returns policy or more information

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), Shop Pay, PayPal, Apple Pay and Google Pay

Yes, but only upon request. Please contact us directly and depending on your location we will calculate exact charges and provide you with an accurate price and estimated delivery/production time for your piece.

We strive to produce and dispatch made-to-order items on average within 12 working days

However, dispatch times will depend on the individual item, some pieces can be produced within a few working days - others have a longer process. Please check the individual product description for further details

If you need an order expedited, please feel free to reach out to us at info@fenrox.co.uk, and we will be happy to discuss options with you

Please note that estimated dispatch times may be extended during busy periods. We appreciate your understanding and patience

Most orders are processed within 2-3 business days, with delivery times varying depending on the shipping method chosen at checkout.

Customised items can take up to 12 working days to dispatch - but please check individual products for more accurate estimated dispatch times

Please note that for bespoke items requiring a print-taking process, the dispatch time will also depend on the additional time needed to receive the prints back from you. Overall dispatch time from purchase will be determined by how quickly the prints are returned to us.

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible with your order number. If we have begun making a personalised/made-to-size product you will not be able to cancel. You will not be able to cancel once we have dispatched any items

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. Please contact us with your order number if you do not receive this within the estimated dispatch time for your item

We apologise for any inconvenience. Please contact us within 48 hours of receiving your order with photos of the damaged or incorrect item, and we’ll arrange a replacement, repair or refund

Yes, many of our items are already bespoke and most can also be customised with names, initials, messages, or dates. Please check the individual product page for customisation options, or contact us for specific requests.

We offer a range of fine jewellery.

Many of our collections showcase samples of pieces that will be individually created for you - for example our nose print collection showcases bespoke pieces inspired by the intricate patterns of your dog's nose prints.

Some pieces are one-of-a-kind, handmade creations, each telling a story for you to cherish.

Many of our commissions are truly bespoke, where our customers share their ideas, and we collaborate closely with them to bring their vision and story to life.

Fine jewellery is made of precious gems like diamonds, emeralds, rubies, and sapphires, and precious metals like gold, platinum, or silver.

This is opposed to fashion jewellery which is made from base metals (like copper and brass), leather, or plastic and may include simulated stones made from plastic, glass, or crystal. This category can also include jewellery made from a base metal that’s plated with gold or silver.

Beautiful jewellery comes in both forms, and we appreciate all well-crafted jewellery, whether it's made from quartz or gold. However, we think it’s important to consider quality and durability of the materials when buying a piece you want to last for longer than a lifetime. This is why the majority of our collections are classified as fine jewellery

You can easily place an order directly through our website by adding items to your cart and completing the checkout process. If are an international customer, if you need assistance or if you would like to discuss a bespoke commission, please don’t hesitate to contact us at info@fenrox.co.uk.

Absolutely. You can add a personalised message to your order by adding a note to the product when adding to your cart, or by contacting us after you have completed checkout (please include your order number). We’ll include your message on a FENROX delivery card at no extra charge.

Yes, we send our jewellery presented in FENROX jewellery boxes as standard. However, we are happy to offer full gift wrapping for an additional fee. Please contact us directly to discuss your wrapping preferences, and we’ll ensure your order is beautifully presented for the occasion

Currently, we are an online-only store.

Yes, we can offer discounts for bulk purchases. Please contact us for more details.